ALL THESE SERVICES - ON TOP OF EVERYTHING ELSE ALL AGENTS MUST DO:

Monthly Building Status Report: this is sent to the liaison person on the Executive Committee (usually the Treasurer) providing details of accounts paid on behalf of the scheme, change of owner details, cash receipts report, balances of the administration and sinking funds and any investment accounts, along with a bank statement for the period. A sample of this is forwarded with our proposal.

Liaison Mail: each fortnight we collate and send copies of any quotes, work orders we have issued, correspondence sent and received, to the Secretary. Between this service and the building status report, you are aware of almost everything we have done on your behalf for that period, (with the only exception to this inclusion being any photocopying which may be undertaken).

After Hours Emergency Service: the schemes interests are still looked after in respect to urgent repairs, even when we are closed. These gentlemen deal with those unexpected emergency repairs and fax a report to our office within minutes of taking the call. This way we know what has occurred and who has attended, when we return to the office. A copy of which is forwarded to the Secretary in due course. This service is not provided by a contractor (eg builder). All situations are assessed by someone familiar with the Act and our contractors, or your preferred ones if you have them, and arrangements made as appropriate including who is responsible for the account. This helps to minimise tenants arranging repairs (incurring sometimes unnecessary expenses for the scheme).

Financials and on-line lot statement: the Executive can review the current financials (and last years) for your building at any time of the day or night. A sample is provided with our proposal. The last page of the report includes any levies in arrears. The website is secure and only information on your scheme is available to those involved with your building. Further, everyone in the scheme has password access to review the status of their levy account – which holds a minimum of 12 months transactions. Very helpful for tax time, to print out and take to your accountant . We believe we are only one of around 5 managers in Sydney that provide this service (but they don’t provide all the others we have listed here as well!).

Recover levies in arrears and the associated legal costs: S80(1) of the Strata Schemes Management Act makes this possible for us to do on your behalf. Our policy on this is published on our website. We run a report fortnightly to ensure all arrears are properly managed/recovered, to be fair to all owners and do our best to ensure cashflow. The costs for our work on this is recovered from the person we take action against, as is permitted under the Act.

Approval of invoices over $1,000: we forward invoices from tradesmen (not the cleaner, utilities, lawyers and consultants) to someone on the Executive requesting approval before payment is made. Consultants and lawyer invoices – a copy is sent to the treasurer for their information, and should there be any issues (very unsual) then an adjustment is made on the following months account.

Log repairs on-line: you can log a repair, or an Executive member can approve a quote or invoice via the relevant pages of our website. Go to “For Existing Client” tab and follow the “leads”.

Hold Professional Indemnity Insurance: this is a requirement as we use the agency agreement prepared by the Institute of Strata Title Management.

We do not have voicemail: a person answers the phone during the hours of 9am to 5pm Monday to Friday. Our after hour emergency service is also dealt with in person via a pager service to leave a message.

You will benefit from our extensive experience with large projects and dealing with the associated professionals eg Engineers, (up to $1mil for a block of 31 units alone) which has included relocating residents for two projects. We specialise in working with consultants in setting up building works to ensure the best possible financial outcome and management of issues and risks for each scheme.

Meetings: can be held at your building or in our meeting rooms.

Convenient location: for meetings, picking up/dropping off keys or invoices etc, with knowledge of local contractors. We are one block from the Bondi Junction buses and train inter-change and general shopping area.

Copy of insurance renewal: A copy of the insurance renewal is provided before it is paid, and whilst current sums insured are reviewed at the AGM, the Executive may choose to minute other changes to be made before payment is executed of the tax invoice.

Enforcement of bylaws: We provide advice with regard to enforcement of bylaws, and notify the Executive Committee when a lawyer should be engaged ie the breach warrants such involvement. We can also attend mediation at the Office of Fair Trading, or instruct your lawyers when attending the CTTT for enforcement, should the Executive Committee choose not to be involved with this process. We would require guidelines as to the proposed outcome, and a member to be available via phone to discuss any necessary instructions that may arise during our attendance at these forums.

Invest your funds: we review your bank balances every 6 months (July and January) and invest suitable amounts from your chequing account to obtain a better return on your funds. This way the bank is contributing to your savings. Such investments are via either Macquarie or Commonwealth Banks, which-ever is offering the better terms.

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